Child Safety Standards

At 9JAWAP TECH SOLUTIONS LIMITED (trading as “9jawap”), the safety and well-being of our users, especially minors, are at the heart of our mission. As a digital platform empowering creators, communities, and businesses, we understand that maintaining a safe and responsible online environment is not only a legal duty but a moral obligation.

We maintain a zero-tolerance policy toward Child Sexual Abuse and Exploitation (CSAE) in all its forms. This includes the possession, creation, promotion, sharing, or distribution of Child Sexual Abuse Material (CSAM), grooming behaviors, or any activity that endangers a child’s physical, emotional, or psychological well-being.

Our platform is designed and governed by strict safety and compliance principles that prioritize prevention, detection, and rapid response to any potential risk involving minors.

Our Core Commitments

1. Zero Tolerance for CSAE and CSAM
   We categorically prohibit any form of content, behavior, or activity that involves or encourages the sexual exploitation or abuse of minors. This includes text, imagery, video, or any digital material.

2. Swift Reporting and Removal
   Any content that violates this policy is removed immediately upon detection or verification. We also take proactive steps to report confirmed cases to appropriate law enforcement and child protection agencies.

3. Partnership with Authorities
   9jawap cooperates fully with national and international law enforcement agencies, child protection networks, and relevant regulatory bodies to investigate, track, and prevent CSAE incidents.

4. Compliance with Child Safety Regulations
   We adhere to all applicable Nigerian laws, as well as international child safety frameworks, including mandatory reporting obligations, data preservation, and cooperation with cross-border investigations.

5. Trained Safety & Moderation Teams
   Our moderation team undergoes specialized child safety training to identify and respond to suspected CSAE material or behaviors. These include advanced techniques for image detection, contextual analysis, and incident escalation protocols.

6. User Reporting & Feedback Channels
   We empower our users to play an active role in keeping the community safe. Reports of abuse, exploitation, or suspicious behavior can be submitted:

   • Directly within the app via the “Report” feature located on every post, profile, and message; or

   • By emailing our support team at [email protected].

   Every report is reviewed promptly by our Trust & Safety team. When a child’s safety is at risk, our response is immediate and prioritized.

7. Accountability & Enforcement
   Users found violating our child protection policy may face content removal, temporary or permanent account suspension, and referral to law enforcement authorities. Repeated or severe violations will trigger permanent bans and official investigations.

8. Transparency & Continuous Improvement
   We continuously review and update our safety systems, content detection algorithms, and reporting procedures to adapt to evolving threats and legal standards. Our goal is to ensure a trustworthy digital environment where all users, especially children, are protected from harm.

Contact for Child Safety Concerns

If you believe a child is in danger or you encounter content or behavior related to Child Sexual Abuse or Exploitation within the 9jawap platform, please reach out immediately to our dedicated Child Safety Officer:

[email protected]

This address is monitored by a specialized team trained to handle sensitive safety incidents with confidentiality, urgency, and care.

How to Report

If you observe suspicious activity or harmful content that may involve minors, you can report it:

• In-app: Tap the “Report” option available on posts, profiles, comments, or messages.

• Email: Send detailed information to [email protected] or [email protected] (for CSAE-specific cases).

Your reports help us maintain a safe and trusted space for everyone.

At 9JAWAP TECH SOLUTIONS LIMITED (9jawap), protecting children is not just a policy; it is a commitment embedded in our company’s values and community standards. We are determined to ensure that 9jawap remains a space for creativity, connection, and positive engagement, free from any form of exploitation or abuse.